ADVENT

How Advent achieved 20x Growth in User Engagement with Business WhatsAPP

Growth Is Infectious

Challenges

Disconnected Communication, Missed Opportunities

Handling manual communication for each order was time-consuming and inefficient. At times, the team was unavailable to respond promptly, leading to delays in updates and customer dissatisfaction.

No Platform to Send Marketing Messages

Advent lacked a dedicated platform or system to deliver marketing messages efficiently across channels. This limited the brand’s ability to stay top-of-mind, nurture leads, or track campaign performance.

No Conversion / Effective Messaging

Even when messages were delivered, they often failed to convert due to unclear or ineffective communication. The brand’s value propositions weren’t always conveyed in a compelling or targeted way.

Disconnected Communication, Missed Opportunities

Handling manual communication for each order was time-consuming and inefficient. At times, the team was unavailable to respond promptly, leading to delays in updates and customer dissatisfaction.

No Platform to Send Marketing Messages

No Conversion / Effective Messaging

Solutions

How Our team harnessed Whatsapp to boost sales

Custom Platform Development

By building our own platform, we eliminated reliance on third-party solutions and tailored our system to our unique requirements. This approach not only granted us greater control over functionality and scalability but also allowed for seamless integration with our existing digital ecosystem.

Chatbot Implementation for Enhanced Conversions

The integration of a chatbot into our website has revolutionized customer engagement and improved conversion rates significantly. This intelligent digital assistant offers real-time support, guides users through complex processes, and helps answer queries instantly—an essential factor in reducing friction and capturing leads.

Created a Seamless Buying Experience

Implemented WhatsApp Commerce, offering customers a seamless, integrated buying experience directly within the messaging app. Customers can browse products, inquire about them, and complete the purchase, all within WhatsApp, leading to improved conversion rates and a more satisfying user experience.

RESULTS

INCREASE IN CLICKS

OPEN RATE

INCREASE IN TRAFFIC