Digitising the way a city visits its zoo.
A city-scale ticketing platform - website, an offline booking portal and the integrations behind them - for one of Mumbai's most-loved heritage destinations.
A beloved zoo, a chaotic ticket counter.
One of Mumbai's most-loved heritage destinations draws huge weekend crowds. But ticketing was manual and queues were long - families spent the start of a fun day waiting in line, and the zoo had little visibility into demand.
We built a city-scale, bilingual ticketing platform - online plus an offline booking portal for the counter - that handles every visitor type, peaks gracefully, and turns the gate into a quick QR scan.
Three things standing between families and the animals.
Manual ticketing meant peak-weekend lines that started a family's day with a wait instead of a wow.
One platform for every visitor, every channel.
A bilingual booking flow that handles every ticket type, an offline portal so counter staff use the same system, and integrations for payments, QR entry and live capacity - built to stay calm on the busiest weekend.
Explore the work, discipline by discipline.
Pick a visitor type, pick a slot, you're in.
A friendly, bilingual flow that guides families through visitor types and counts with playful animal cards, then issues a QR ticket in seconds.
Build a ticket in seconds.
Pick a visitor type and party size - the total updates live, exactly like the real booking flow.
The platform and the wildlife.
A rolling montage of the booking experience and the residents. Hover to pause, click to zoom.
A calmer gate, a happier visit.
The real review is a happy family.
“We booked on the phone and walked straight in - the kids didn't have to wait at all.”
Have a high-traffic venue that needs to scale?
City-scale ticketing, done right. We design platforms that handle thousands of concurrent bookings without breaking a sweat — or a user's patience.