WhatsApp Marketing

WhatsApp marketing involves using WhatsApp to engage customers directly through personalized messages, automated replies, and broadcast campaigns. At 12Grids, we help businesses use WhatsApp to build closer relationships, drive engagement, and improve customer support — all in a platform your audience already uses daily.

Our WhatsApp marketing services cover:

• Campaign planning and automation setup
• Chatbot and API integration
• Broadcast messaging and lead generation flows
• Compliance with WhatsApp Business policies

We tailor each campaign to fit your audience and business needs.

A WhatsApp marketing strategy focuses on real-time, two-way communication. Unlike email or SMS, WhatsApp allows interactive conversations, rich media (images, PDFs, videos), and quick replies. At 12Grids, we craft strategies that create meaningful engagement, not just message blasts.

Yes, WhatsApp marketing is highly effective for B2B. It allows businesses to send product catalogs, onboarding kits, service reminders, and event invites directly to decision-makers, with higher open and response rates than traditional channels.

We track key performance indicators like:

• Delivery and read rates
• Response time and engagement
• Click-through and conversion metrics
• Customer satisfaction

Our analytics ensure every campaign delivers measurable value to your business.