We are looking for a dedicated and empathetic Customer Support Executive to join our team. You will be the first point of contact for our customers, helping them resolve queries, troubleshoot issues, and ensure a positive customer experience.
Key Responsibilities
Respond to customer inquiries via email, phone, and chat in a timely and professional manner
Provide product/service-related information to customers
Troubleshoot issues and guide customers through solutions
Escalate complex issues to the appropriate internal teams
Maintain detailed records of customer interactions using CRM tools
Follow up with customers to ensure satisfaction and resolution
Collaborate with other departments to improve customer experience
Stay updated on product features, company policies, and customer support processes
Requirements
Strong verbal and written communication skills
Patience, empathy, and a customer-first attitude
Problem-solving skills and the ability to think on your feet
Basic computer knowledge and ability to learn new tools quickly
Ability to handle multiple conversations simultaneously
