Customer Support Executive

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Your Role

We are looking for a dedicated and empathetic Customer Support Executive to join our team. You will be the first point of contact for our customers, helping them resolve queries, troubleshoot issues, and ensure a positive customer experience.

Key Responsibilities

  • Respond to customer inquiries via email, phone, and chat in a timely and professional manner
  • Provide product/service-related information to customers
  • Troubleshoot issues and guide customers through solutions
  • Escalate complex issues to the appropriate internal teams
  • Maintain detailed records of customer interactions using CRM tools
  • Follow up with customers to ensure satisfaction and resolution
  • Collaborate with other departments to improve customer experience
  • Stay updated on product features, company policies, and customer support processes


Requirements

  • Strong verbal and written communication skills
  • Patience, empathy, and a customer-first attitude
  • Problem-solving skills and the ability to think on your feet
  • Basic computer knowledge and ability to learn new tools quickly
  • Ability to handle multiple conversations simultaneously
  • Prior experience in customer support is a plus